Privacy policy.

Counselling Care
Last updated: 19/08/2025

Counselling Care (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us for counselling and psychotherapy services.

1. Who we are

Counselling Care provides psychotherapy and counselling services, both online and in-person, I am covered to work with clients based in Ireland and The United Kingdom, including The Channel Islands and The Isle of Man.
Email: yvonne@counsellingcare.ie
Phone: 085 100 2230

We are the “data controller” of the personal data you provide to us.

2. What information we collect

When you contact us through the website or by other means, we may collect the following information:

  • Your name

  • Your email address

  • Your phone number

  • Any information you include in your message

If you begin therapy with us, we may also collect additional personal data necessary for providing counselling and psychotherapy services. This may include sensitive information about your health and wellbeing, which will always be treated with the highest level of confidentiality and care.

3. How we use your information

We use your personal information for the following purposes:

  • To respond to your enquiry and communicate with you about appointments

  • To provide counselling and psychotherapy services if you become a client

  • To keep appropriate records in line with professional and legal requirements

  • To comply with any legal obligations

We do not use your information for marketing unless you have given explicit consent.

4. Legal basis for processing

Under data protection law, we rely on the following legal bases to process your information:

  • Consent: when you contact us voluntarily through the website or email.

  • Contract: to provide counselling/psychotherapy services you request.

  • Legal obligation: to comply with professional, legal, and tax requirements.

  • Legitimate interest: to respond to enquiries and run our business responsibly.

5. How we store and protect your information

  • We take appropriate technical and organisational measures to keep your data safe and secure.

  • Information submitted via the website contact form is sent directly to our business email.

  • Client records are kept securely and only accessed by the therapist.

  • We do not share your information with third parties unless legally required, or if there is a risk of serious harm to you or others (in line with professional ethical standards).

6. Data retention

  • Enquiry data (from the website contact form) is kept for no longer than 12 months if you do not begin therapy.

  • Client records are generally retained for up to 7 years after the end of therapy, in line with professional guidelines.

  • After these periods, information will be securely deleted or destroyed.

7. Your rights

Under GDPR, you have the following rights regarding your personal data:

  • The right to access a copy of your data

  • The right to correct inaccurate data

  • The right to request erasure of your data (in certain circumstances)

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time (where processing is based on consent)

If you wish to exercise any of these rights, please contact us using the details above.

8. Cookies and website data

Our website may use cookies for basic functionality (e.g., to ensure pages load properly). We do not use cookies for advertising or tracking. You can control cookie settings through your browser.

9. Contact and complaints

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: [insert email]

If you are not satisfied with our response, you also have the right to lodge a complaint with the:
Data Protection Commission (DPC)
Website: https://www.dataprotection.ie