Terms of service.

Counselling Care
Last updated: 19/08/25

These Terms of Service (“Terms”) govern your use of the Counselling Care website and your engagement with our counselling and psychotherapy services. By using our website or contacting us, you agree to these Terms.

1. About us

Counselling Care provides counselling and psychotherapy services, both online and in person, I am covered to work with clients based in Ireland and The United Kingdom, including The Channel Islands and The Isle of Man..
Email: yvonne@counsellingcare.ie
Phone: 085 100 2230

2. Website use

  • The content on this website is for general information only. It does not constitute professional advice or create a therapist–client relationship.

  • You must not misuse the website by knowingly introducing viruses, attempting to gain unauthorised access, or using the site in any unlawful way.

  • We may update or change website content at any time without notice.

3. Booking and enquiries

  • To book an appointment, you must contact us directly through the contact form, email, or phone.

  • Providing information through the contact form does not guarantee an appointment. We will confirm availability with you directly.

  • You must provide accurate and up-to-date contact details when making an enquiry or booking.

4. Counselling and psychotherapy services

  • Services are provided by a qualified therapist in line with professional and ethical guidelines.

  • Counselling and psychotherapy are not a substitute for medical diagnosis or treatment. If you are in crisis or need urgent help, please contact your GP, attend your nearest emergency department, or call emergency services (999/112 in Ireland).

  • Online sessions require you to have a stable internet connection and a private space where confidentiality can be maintained.

5. Confidentiality

  • Information shared during therapy is confidential, except where there is a risk of serious harm to you or others, or where disclosure is required by law.

  • Please see our Privacy Policy for full details on how your data is handled.

6. Fees, payment, and cancellation

  • Session fees will be communicated to you before your appointment is confirmed.

  • Payment terms will be agreed in advance (e.g. per session, via cash, bank transfer, or other agreed method).

  • Appointment reminders will be sent 48 hours prior to your session.

  • We require at least 24 hours’ notice to cancel or reschedule an appointment. Sessions cancelled with less notice may be charged in full.

7. Limitation of liability

  • While we take care to provide a safe and professional service, Counselling Care is not liable for any damages arising from the use of this website or from therapy services, except as required by law.

  • We are not responsible for technical issues that may affect online sessions (e.g. internet outages or device issues).

8. Intellectual property

All content on this website (including text, images, graphics, and design) is owned by Counselling Care and may not be copied, distributed, or used without permission.

9. Changes to these Terms

We may update these Terms from time to time. The updated version will be published on this website with the date of last update.

10. Governing law

These Terms are governed by Irish law and any disputes will be subject to the jurisdiction of the courts of Ireland.